Tailored Home Care

Low administration fees – flat rate 15%.

Administration fees can be as high as 25% with other providers.

Low case management fees – flat rate 15%.    

Case management fees can be as high as 30% with other providers.

Low daily care fees.    

The government allows home care providers to ask for clients to make a contribution to their Home Care package, called the ‘daily fee’. Most providers charge the maximum daily fee of around $10 per day.

Because Care at Home staff are employed in or close to your retirement community home, there is very little travel time, leaving more money for your care and less spent on travel.

Most providers of home care cover large catchment areas that require staff to travel significant distances to provide care. This results in charges per kilometre of travel and additional charges for staff time while travelling. This can really eat into the time and money available to provide your care.

All-inclusive case management by Registered Nurses. All Care at Home Case Managers are qualified nurses experienced in home care. Our case management service includes setting up your package, all nursing assessments required, developing a service plan, arranging and coordinating your services and monitoring services. You will never be charged additional fees for nursing assessments.    

Not all home care providers use qualified nurses to manage Home Care packages. This means that you may be charged additional fees for assessments.

Low hourly rates for nursing and personal care. We have a flat-rate 24 hours a day, 7 days a week. We believe you should have access to the care and services when you want them with no penalty for services out of hours. By not charging out-of-hours rates, you are able to get more care from your Home Care package.

Most home care providers charge higher hourly rates for nursing and personal care services provided out of hours e.g. weekday evenings, weekends and public holidays. This reduces the amount of care you receive from your package.

No processing fees or mark-up on the cost of medical consumables or equipment purchased through your Home Care package. Arranging medical supplies and equipment is part of our case management fee – you will never be charged more than the actual cost of an item from the supplier.

It is common for other home care providers to charge processing fees for ordering equipment and medical supplies.