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Retirement Living Code of Conduct

High standards for our residents

We’re dedicated to giving older Australians the best retirement living and care options available

At Aveo, we’re proud supporters of the Retirement Living Council and their Code of Conduct. Launched in December 2018, the Code seeks to create an accepted standard to help operators provide trustworthy and high-quality services to those living in, and considering moving to, a retirement community.

We’re proud to be a Signatory to the Code. We are committed to providing high standards and maintaining high resident satisfaction at our communities.

Redefining retirement living standards

Our commitment to the Code means we are truly able to say that we’re providing our residents with the best retirement and care options possible.

Friendly and approachable staff

Handling and resolving complaints

At Aveo, we proactively and respectfully manage complaints made by prospective, current and former residents of our communities. The processes and procedures that we have in place are designed to ensure that complaints are resolved in a timely manner and that outcomes are in the best interests of our residents.

aveo newcastle retirement residents sitting on patio reading newspaper

Living in the community

Our residents are important to us, which is why we’re focused on providing high quality facilities and services so that they can enjoy their ideal retirement. We ensure that all our staff are provided with ongoing development and training as required, and that all our communities are well-maintained and comply with relevant legislation.

aveo newstead aged care couple looking at tablet aveo newstead aged care couple looking at tablet

Retirement Living Code of Conduct

We're committed to providing high standards and ensuring everything we do is aligned with the Retirement Living Code of Conduct. 

The friendly staff are here to help

Values and principles

We strive to act with integrity, professionalism and accountability. We comply with all relevant legislation and internally audit our own compliance with the Code annually to ensure we are always working in the best interests of our residents and stakeholders.

Welcoming communities

Moving into the community

We are committed to ensuring all our sales and marketing material is clear, accurate and complies with relevant laws. Before prospective residents move into a community, we provide them with clear information on costs, contracts and the key services available to them as a member of that community.

The concierge service is available to you

Leaving the community

If a resident leaves a community for whatever reason, we respectfully and clearly communicate the moving out process with them or their representative. When it comes time to the re-sale and marketing of their Aveo unit or apartment, we pay the resident’s exit entitlement within the timeframe and in the manner set out in the resident contract and relevant laws.

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