Moving, Living
and Leaving

Residents pay service fees on a weekly, fortnightly or monthly basis as a contribution to the day to day running costs of the Freedom community. The setting of service fees, including the annual budgeting process, occurs in accordance with the retirement villages legislation that applies in the State in which the Freedom community is located.

Service fees vary by Freedom community and can vary by the type of home you choose within a community. Please ask a sales consultant for the service fees that apply to your chosen home in the Freedom community. Details of the services fees payable are also included in the retirement village disclosure material issued to prospective residents.

To find the service fees for a particular community, please call 1800 957 940 to speak to one of our friendly staff.

Services fees cover things such as the costs of:

In each Freedom community, residents are provided with delicious daily meals. Depending on the community you choose, the costs of these meals are either included as part of the service fees or a separate charge.

At all Freedom communities, the cost of providing meals is charged by Freedom on a cost recovery basis only.

The health and well-being of residents is our number one priority. We know that each resident has varying care and support needs. That is why we tailor care and support according to each resident’s individual needs.

Each resident has an individual care plan prepared to meet their needs, identify any goals and help them continue their independence in our Freedom Communities. Residents pay a weekly fee to cover the costs of preparing and administering their care plans, and making the care services available at the community.

Residents at Freedom also enjoy the convenience of regular health assessments and an activities calendar that includes events and classes that are arranged by our friendly Freedom staff.

The exit fee (also known as a deferred management fee ‘DMF’ or departure fee) allows a resident to move into a Freedom community and benefit from the communal facilities and management services. The exit fee is deferred and deducted when a resident’s occupancy payment is refunded to them. In essence, residents can enjoy now, and pay later.

The exit fee, which is one of Freedom’s main forms of income, is used to keep our business strong and ensures we can continue to provide the lifestyle our residents enjoy now, and into the future. The exit fee is calculated over the first two years of living in your home in a Freedom community and is capped at 35% of the occupancy payment you have paid. The exit fee may contribute to: