Aveo's response to COVID-19 (Coronavirus)

Last updated: 12 January 2021

At Aveo, the health and safety of our residents and staff in our Retirement Living Communities, Residential Aged Care Facilities and Freedom Care Communities is our number one priority. 

We are closely monitoring the Australian Government’s advice around COVID-19 and have taken decisive and comprehensive steps in accordance with this advice to protect our residents.

Visits to our communities

We understand how important it is for residents to stay connected with loved ones, particularly during this difficult time. Due to the increasing threat to older Australians and in line with advice from the Department of Health, we have had to reassess our processes for visitors. This is to ensure that we are protecting our residents, our staff and our visitors.

We have: 
•    Controlled visitor access to our Retirement Living Communities, Residential Aged Care Facilities and Freedom Care Communities subject to State Government directives.
•    Third-party providers are also subject to these controlled access precautions unless they are providing critical services to the community.
•    Implemented an enhanced registration process across our Aged Care Communities including registration, bio screening and temperature testing depending on their COVID-19 risk profile and locality to a COVID-19 hotspot as determined by the Government.  
•    Decreased or suspended the number of resident visitors who can access our community centres, amenities and dining rooms across our communities as determined by the Government. 
•    Implemented procedures regarding self-isolation of residents and staff, as required, depending on their COVID-19 risk profile and their locality to a COVID-19 hotspot.
•    Introduced a COVID-19 Aveo Hotline, operated by registered nurses, for residents and staff in order to provide advice and monitor outcomes.
•    Mandatory wearing of face masks is in force across select communities by all staff who are suitably trained on the correct protocols associated with wearing protective clothing effectively.  

We also ask that you refrain from visiting our communities if: 
•    You have returned from overseas in the last 14 days;
•    Have had contact with someone who has tested positively for COVID-19;
•    Have visited a COVID-19 hotspot or venue as defined by the government;
•    You experience any of the symptoms associated with COVID-19, including:
     - Runny nose;
    - Headache;
    - Cough;
    - Shortness of breath and/or rapid breathing;
    - Sore throat;
    - Fever; and
    - Malaise.

If you are experiencing these symptoms, please do not attend our communities and contact your local GP or Health Professional and get tested.

Community events

We regretfully advise that across certain communities we have decreased or suspended the number of external groups visiting for social activities and events. We apologise for any inconvenience this may have caused. 

There are still a number of communities hosting social activities and events. Click here to find out more.

Staff and resident travel

In accordance with Australian Department of Health advice, we are monitoring all staff and residents returning from international or interstate travel and adhering to self-isolation protocols.

Internal education and procedures

We continue to educate residents, visitors and staff on infection control, hygiene practices, wearing of protective clothing and face masks and outbreak management in accordance with advice from the Australian Department of Health and local Public Health Units.  We continue to review and enhance our existing infection control framework, liaising with other aged care and healthcare operators to ensure alignment of measures and sharing of lessons learnt.

Inspecting our communities

Aveo have safely eased the restrictions we have in place across the majority of our communities in order to welcome prospective residents back. All appointments to inspect our communities are conducted in accordance with the required COVIDSafe plan.  

Call 1800 957 908 and chat with one of our friendly specialists today to make an appointment to inspect a unit today. Inspections are subject to current COVID-19 Government restrictions.

Alternatively, you can check out our video tours, which are a great way to discover everything our communities have to offer from the comfort of your home. 

For more information specific to current COVID-19 restrictions, please visit your State Government website.