Providing Certainty

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Redefining retirement through providing certainty

In some areas of life, the last thing we want are surprises. No one wants to be surprised by how much something costs, or be caught off guard and unprepared when their circumstances change. We also understand that when moving into an Aveo community, we are often dealing with people at a very sensitive time of their life. This demands a specialist approach that clearly goes beyond a typical real estate deal. Our reputation depends on ensuring what’s right for you now, will also be right in the future. That’s why we make a number of promises to each and every person who moves into one of our villages.

Financial clarity on all fees and charges

As you compare retirement villages or care facilities, you’ll start to see that there is a complex range of variables when it comes to the costs of buying into, and living in, one of these communities. That’s why, we’ve simplified the finances associated with living with Aveo – so there won’t be any surprises. In most instances, on the day a new resident moves in they can be sure about how much money they’ll have when they move out. Now that is true clarity.

The Aveo Way

Commitment to choice and range of services

As we age, our needs change. What you need when you first move in won’t necessarily be what you need 10 years later. However, what won’t change is our commitment to making sure you’re cared for in the way you want. Exactly the right level of quality services are available to you on a ‘fee for service basis’ in your unit or apartment.

Make the move with complete peace of mind

Cooling-off period: If your circumstances change, you can cancel your contract within 21 days of signing without paying any penalties, other than the administration costs that may have been incurred.

Money Back Guarantee*: If you change your mind within 6 months of settling on your unit, or moving in (whichever comes first), we’ll refund the purchase price of your unit. There’ll be no exit fee. All you’ll have to pay for is the Service Fees while you’ve been living at the village and any legal costs and utilities.

Take a look at the video below, it will explain our Money Back Guarantee* in more detail.

*The Money Back Guarantee is subject to particular timeframes regarding sale and repayment, as well as other terms and conditions. These terms and conditions are outlined in full in our retirement village contracts, which are available upon request. For retirement units, the Money Back Guarantee is only applicable when purchased under an Aveo Way contract. For more details, speak to your sales consultant.

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