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Care & Services

Your care
comes first

To help you to continue living a healthy and active life, our community has a range of wellness services and activities that you can tap into.

Care every step of the way

There is no 'one size fits all' approach to care. Our team takes the time to really know you, and can assist with low care and preventative services such as exercise and wellbeing programs through to domestic assistance and help to get you back on your feet if you have had a minor health setback.

  • Exercise classes to promote strength and mobility

  • Menus designed to support the nutritional needs of seniors

  • Visiting health professionals such as nurses, GPs, hearing and dental services, physios, podiatry and more

  • What happens if your care needs change?

    If you need a little extra support such as domestic assistance, personal care and nursing care, you can still remain part of the community you know and love. Our care team can deliver tailored home care services in the comfort of your own home.

  • Free consultation and healthcare assessment from one of our Health and Wellness Nurses

  • Help navigating the complicated home care application process to access Government funded care and support

  • Avoid the need to move to aged care by receiving home care within your retirement community

  • 'Aveo Care at Home', care in the comfort of your home

    Our Health and Wellness Nurses can help tailor a care plan for you, assist with navigating the complicated home care application process, and arrange health and support services to be delivered in the comfort of your own home – from domestic, social, emotional and personal care, through to allied health and nursing services.

  • Community Leisure and Recreation Program

  • Care Coordination

  • Chronic Disease Management 

  • Medication Management

  • Pain Management

  • Skin Management

  • Wound Management

  • Palliative Care

  • Specialist Medical Support

  • Allied Health Care

  • Personal Care

  • Mobility and Falls Risk Management

  • Manual Handling

  • Continence Support

  • Diet and Nutritional Support

  • Sleep Support

  • Behaviour Management

  • Domestic Support

  • Social Support

  • Inclusions: An appropriately skilled leisure and recreation team commensurate with the size of the community.

    A program of leisure and recreation activities – additional costs may apply to some events and outings e.g. concert tickets/fees for entertainers.

    Resources for the provision of leisure and recreation programs. Inclusions: a bar and complimentary drinks (beer and wine) during happy hour as per the program for that community.

    The Freedom Care Program provides group leisure and recreation activities for the benefit of the Freedom community as a whole

    Exclusions: Individual leisure and recreational activities are outside the scope of the program.

    Relationship to Government Funded Care: Individual leisure and recreational activities to meet assessed care needs will be funded through government home care funding (or through the FCP where they cannot be met within home care funding). Residents may elect to have individual leisure and recreation services that are beyond assessed care needs met on a fee-for-service basis.

    Inclusions: Care coordination including assessment of care needs and re-assessment where required, development of a care plan and periodic evaluation of the care plan, consultation with residents/ representatives about the care plan, referral to external agencies and health professionals where care needs cannot be met by Freedom and liaison with My Aged Care, assessment teams and approved providers of government funded care.

    Exclusions: Costs associated with medical and allied health care professionals in case conferences.

    Relationship to Government Funded Care: Care coordination is funded through the FCP until a home care package is in place. Once a home care package is in place, care coordination is funded through the home care package.

    Inclusions: Chronic disease management is care and services provided to assist with the management of chronic health conditions such as Diabetes, heart disease, respiratory disease and neurological disorders. Registered Nurses, Enrolled Nurses or Personal Care Attendants dependent on the nature of the care and service required will provide support for chronic disease management.

    Exclusions: Medical, allied health and other specialist or complementary health services (whether or not there is an assessed care need). Equipment and consumables required for chronic disease management such as blood glucose monitoring equipment, insulin syringes, Ventolin masks, nebulizer machines.

    Relationship to Government Funded Care: Chronic disease management based on assessed care needs will be funded through government funded care on a CDC basis (or through the FCP where it cannot be met within home care funding).

    Inclusions: Medication support which including nursing assessment, liaising with Pharmacy about medications, arranging for dose administration aids/packaging of medications, checking medications are being taken, prompting residents to take medications, helping residents to take medications and administering medications (including complex administration such as injections). Medication support is generally provided by Personal Care Attendants who operate in strict accordance with State/Territory regulatory frameworks and Freedom policy. Complex medication support will be provided by Registered Nurses and Enrolled Nurses where required.

    Exclusions: Costs associated with medical, allied health and other specialist or complementary health services (whether or not there is an assessed care need). Costs associated with medications, medication aids/equipment and medication consumables.

    Relationship to Government Funded Care: Medication support based on assessed care needs will be funded through government funded care (or through the FCP where it cannot be met within home care funding).

    Inclusions: Nursing pain assessment, development of a pain management plan, monitoring pain levels, referral for specialist pain assessment, incorporating the recommendations of medical and allied health service providers into the resident’s care plan and implementation of pain management strategies (pharmaceutical and non-pharmaceutical) that are within the scope of practice of Freedom’s Registered Nurses, Enrolled Nurses and Personal Care Attendants. Basic pain management will be provided by Personal Care Attendants.

    Exclusions: Pain management Medical, allied health and other specialist or complementary health services (whether or not there is an assessed care need). Pain management consumables and equipment e.g. heat packs.

    Relationship to Government Funded Care: Medication support based on assessed care needs will be funded through government funded care on a CDC basis (or through the FCP where it cannot be met within home care funding).

    Inclusions: Nursing skin assessment/skin risk assessment, development of a skin management plan, monitoring skin integrity/health, referral for specialist skin assessment, incorporating the recommendations of medical and allied health service providers into the resident’s Care Plan and implementation of skin care strategies (pharmaceutical and nonpharmaceutical). Basic skin care will be provided by Personal Care Attendants. Complex skin treatments that are outside the capability of Personal Care Attendants will be provided by Registered Nurses or Enrolled Nurses.

    Exclusions: Medical, allied health and other specialist or complementary health services (whether or not there is an assessed care need). Topical skin treatments, pressure relief cushions and mattresses.

    Relationship to Government Funded Care: Skin care will be funded through government funded care on a CDC (or through the FCP where it cannot be met within home care funding).

    Inclusions: Nursing wound assessment, development of a wound management plan, attending wound dressings, application of topical skin treatments, monitoring the effectiveness of skin and wound management and the progress of wound healing, referral for specialist wound assessment, incorporating the recommendations of medical and allied health service providers into the resident’s care plan and implementation of wound management strategies that are within the scope of practice of Freedom’s Registered Nurses, Enrolled Nurses and Personal Care Attendants. Basic wound management may be provided by Personal Care Attendants. Complex wound management that is outside the capability of Personal Care Attendants can be provided by Registered Nurses or Enrolled Nurses. Basic dressing supplies to provide first aid in the event of minor injury (for the first dressing only). Subsequent skin tear/wound dressing material can be ordered on your behalf.

    Exclusions: Medical, allied health and other specialist or complementary health services (whether or not there is an assessed care need). Wound management consumables such as topical skin treatments, dressings, solutions and bandages can be ordered from Pharmacy.

    Relationship to Government Funded Care: Wound/skin care will be funded through government funded care on a CDC basis (or through the FCP where it cannot be met within home care funding).

    Inclusions: Nursing palliative care assessment, development of a palliative care plan monitoring health status, referral for specialist palliative care support, incorporating the recommendations of medical and allied health service providers into the resident’s care plan and implementation of palliative care strategies (pharmaceutical and nonpharmaceutical). Basic palliative care will be provided by Personal Care Attendants. Complex palliative care that is outside the capability of Personal Care Attendants will be provided by Registered Nurses or Enrolled Nurses.

    Exclusions: Medical, allied health and other specialist or complementary health services (whether or not there is an assessed care need). Equipment, devices and equipment required for the provision of palliative care.

    Relationship to Government Funded Care: Palliative care will be funded through government funded care on a CDC basis (or through the FCP where it cannot be met within home care funding).

    Inclusions: Making referrals and appointments, facilitating the resident to attend specialist medical appointments or arranging for such appointments to be conducted within the community, reviewing specialist recommendations and incorporating the recommendations of medical specialists into the resident’s care plan and implementation of required care and services. Basic care and services directed by medical specialists will be provided by Personal Care Attendants. Complex care that is outside the capability of Personal Care Attendants will be provided by Registered Nurses or Enrolled Nurses.

    Exclusions: Costs associated with specialist medical consultations. Consumables or equipment prescribed by specialist medical practitioners.

    Relationship to Government Funded Care: Specialist medical care will be funded privately.

    Inclusions: Making referrals and appointments, facilitating the resident to attend allied health appointments or arranging for such appointments to be conducted within the community, reviewing recommendations and incorporating the recommendations of medical specialists into the resident’s care plan and implementation of required care and services. Basic care directed by allied health professions will be provided by Personal Care Attendants. Complex care that is outside the capability of Personal Care Attendants will be provided by Registered Nurses or Enrolled Nurses.

    Exclusions: Costs associated with allied health consultations. Consumables or equipment prescribed by allied health practitioners.

    Relationship to Government Funded Care: Allied health care will be funded through government funded care on a CDC basis. Where it cannot be accommodated within government funded care, residents will be responsible for costs.

    (Washing, Dressing Grooming, Oral Care and Basic Skin Care)

    Inclusions: Nursing personal care assessment, physical assistance with washing, dressing, grooming and oral care. Personal care assistance will generally be provided by Personal Care Attendants. Complex care that is outside the capability of Personal Care Attendants will be provided by Registered Nurses or Enrolled Nurses.

    Exclusions: Allied health and other specialist or complementary health services (whether or not there is an assessed care need). Personal care consumables such as shampoo, conditioner, body wash, toothbrushes, toothpaste/denture soak, makeup, razors, shaving cream etc. Medical, allied health and other specialist or complementary health services. Equipment, devices and equipment required for the provision of personal care e.g. shower chair.

    Relationship to Government Funded Care: Personal care will be funded through government funded care on a CDC basis (or through the FCP where it cannot be met within home care funding).

    Inclusions: Nursing mobility assessment/falls risk assessment development of a mobility management plan/falls prevention plan, monitoring mobility/falls risk, referral for allied health assessment, incorporating the recommendations of allied health service providers into the resident’s care plan and implementation of mobility/falls risk management strategies, including supervising mobility, walks, wheeling a wheelchair. Assistance with management and fitting of a prosthesis can generally be accommodated. Basic support with mobility and falls prevention will be provided by Personal Care Attendants. Complex support that is outside the capability of Personal Care Attendants will be provided by Registered Nurses or Enrolled Nurses.

    Exclusions: Medical, allied health and other specialist or complementary health services (whether or not there is an assessed care need). Mobility equipment such as walking sticks, walking frames, wheelchairs.

    Relationship to Government Funded Care: Mobility support will be funded through government funded care on a CDC basis (or through the FCP where it cannot be met within home care funding).

    Inclusions: Nursing manual handling assessment, development of a manual handling plan, basic support with safe mobility, assisting with mobility aids, monitoring the effectiveness of manual handling, referral for allied health assessment, incorporating the recommendations of allied health service providers into the resident’s care plan and implementation of manual handling requirements to the extent that they can be accommodated within the Freedom staffing profile. Basic manual handling will be undertaken by Personal Care Attendants. Complex manual handling may need to be supervised by Registered Nurses or Enrolled Nurses.

    Exclusions: Medical, allied health and other specialist or complementary health services (whether or not there is an assessed care need). Manual handling equipment and devices.

    Relationship to Government Funded Care: Manual handling assessment and equipment may be funded through government funded care on a CDC basis (or through the FCP where it cannot be met within home care funding).

    Inclusions: Nursing continence assessment, development of a continence management plan, monitoring the effectiveness of continence management, referral for specialist continence assessment, incorporating the recommendations of medical/allied health service providers into the resident’s care plan and implementation of continence management strategies, including prompting/manual assistance to toilet, scheduled toileting, assistance with commodes, pans and urinals, washable and disposable continence aids. Basic continence care will be provided by Personal Care Attendants. Complex continence management that is outside the capability of Personal Care Attendants will be provided by Registered Nurses or Enrolled Nurses.

    Exclusions: Medical, allied health and other specialist or complementary health services (whether or not there is an assessed care need). Continence management consumables and equipment including continence pads, commode chairs, over-toilet chairs, catheters, waterproof sheeting.

    Relationship to Government Funded Care: Continence care (not consumables) may be funded through government funded care on a CDC basis (or through the FCP where it cannot be met within home care funding).

    Inclusions: Nursing dietary needs assessment, development of a dietary support plan, monitoring nutritional status and body weight, referral for Dietician assessment, incorporating the recommendations of a Dietician into the resident’s care plan and implementation of dietary support strategies, including prompting and manual assistance with eating and drinking and preparing and giving dietary supplements. Basic support with diet will be provided by Personal Care Attendants. Complex nutritional support that is outside the capability of Personal Care Attendants will be provided by Registered Nurses or Enrolled Nurses. Support with naso-gastric (NG) and percutaneous endoscopic gastronomy (PEG) feeding regimes can generally be accommodated. Meals are provided through a meals fee within all Freedom communities. This includes The Freedom meals package includes the provision of most specialised diets and texture modification of food and fluids (where required).

    Exclusions: Medical, allied health and other specialist or complementary health services (whether or not there is an assessed care need), including Dietician, speech pathology. Specialised eating and drinking aids, specialised dietary supplements. Dietary preferences outside the standard menu.

    Relationship to Government Funded Care: Dietary support may be funded through government funded care on a CDC basis (or through the FCP where it cannot be met within home care funding).

    Inclusions: Nursing sleep assessment, development of a sleep management plan, monitoring sleep pattern, referral for specialist sleep assessment, incorporating the recommendations of medical and allied health service providers into the resident’s care plan and implementation of sleep support strategies. Basic sleep support such as medication, settling routines and night time checks, will be provided by Personal Care Attendants. Complex sleep support that is outside the capability of Personal Care Attendants will be provided by Registered Nurses or Enrolled Nurses.

    Exclusions: Medical, allied health and other specialist or complementary health services (whether or not there is an assessed care need). Medications, consumables and equipment to facilitate sleep such as special bedding.

    Relationship to Government Funded Care: Sleep support may be funded through government funded care on a CDC basis (or through the FCP where it cannot be met within home care funding).

    Inclusions: Nursing behaviour/cognitive status assessment/wandering risk assessment, development of a behaviour management plan, monitoring behaviours, referral for specialist behaviour assessment, incorporating the recommendations of medical and allied health service providers into the resident’s care plan and implementation of behaviour management strategies, including monitoring wandering, diversional activities and re-direction. Basic behaviour management will be provided by Personal Care Attendants. Complex behaviour management that is outside the capability of Personal Care Attendants will be provided by Registered Nurses or Enrolled Nurses.

    Exclusions: Medical, allied health and other specialist or complementary health services (whether or not there is an assessed care need). Some Freedom communities offer a Memory Care Program aimed at focal supervision, support and recreation for residents with memory loss associated with Dementia syndromes.

    Relationship to Government Funded Care: Cognitive/behaviour support may be funded through government funded care on a CDC basis (or through the FCP where it cannot be met within home care funding).

    Inclusions: Domestic support including meal preparation, washing up, domestic cleaning, washing and linen change, gardening and pet care; domestic support assessment, development of a domestic support plan, monitoring domestic support needs. Basic domestic support will be provided by Personal Care Attendants. Complex support that is outside the capability of Personal Care Attendants will be provided by Registered Nurses or Enrolled Nurses.

    Exclusions: Consumables and equipment required for the provision of domestic support e.g. washing detergent, pegs to hang clothes out, pet food and supplies.

    Relationship to Government Funded Care: Domestic support may be funded through government funded care on a CDC basis (or through the FCP where it cannot be met within home care funding). Domestic support beyond assessed care needs can be provided on a fee-forservice basis.

    Inclusions: Support with shopping and escorts to appointments (where there is an assessed care need for care staff to be present), bill paying, support with voting, banking and attending social activities in the community; social support assessment, development of a social support plan and monitoring the effectiveness of social support. Basic social support will be provided by Personal Care Attendants/ lifestyle staff. Complex support that is outside the capability of Personal Care Attendants will be provided by Registered Nurses or Enrolled Nurses.

    Exclusions: Transport and other out of pocket costs associated with social support. Escorts where there is no assessed care need for the person to have a member of staff present.

    Relationship to Government Funded Care: Social support may be funded through government funded care on a CDC basis.

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