Job ID 24829

General Manager IT and Service Delivery

Role overview

At Aveo, Australia's leading seniors living provider, we have a newly created opportunity for a hands-on General Manager - IT & Service Delivery based in our Brisbane, Sydney or Melbourne office.


About the role

Reporting directly to the Chief Information Officer, you will be responsible for leading the development, delivery and execution of day-to-day and future IT Operation activities. You will achieve this, in part, by supporting a team to deliver and exceed stakeholder expectations through responsiveness, excellence in customer service and proactive solutions.

You will be comfortable leading from the front to develop a deep understand Aveo's current IT state. You will use this experience to develop and delivery on a technology roadmap to modernise Aveo's IT infrastructure based on current and future needs.

The responsibilities of the role include but are not limited to:

  • Provide leadership and guidance to an internal team to provide IT operational service delivery and support across our network
  • Oversee delivery of data centre, IoT, EUC and Azure Cloud Platform services to agreed budget, tech debt and security targets
  • Ensure effective risk management strategies are in place to mitigate service disruption risks including Disaster Recovery for Cloud, PERS and network infrastructure
  • Work with Executives and Managers to develop, agree, report on and review SLAs required to meet Aveo's requirements.
  • Ensure IT system operation adheres to applicable laws and regulations.
  • Ensure that the Aveo IT platform is modern and current and providing the best possible operational outcome for our business. This includes managing the IT vendor support landscape and being responsible for the IT operations budget.
  • Proactively monitor and manage Service Desk performance.
  • Proactive management of external vendors and support

To be considered for this role you will have:

  • Degree level qualifications in an IT related discipline
  • A Subject Matter Expert for all matters related to IT operations including Customer Service (ServiceDesk), IT Platform (cloud, infrastructure, networking), and Application Support.
  • An outcome and delivery focused IT professional with at least 10 years' experience working in IT infrastructure, operations, and technology management.
  • Vendor and relationship management with key technology partners
  • Ability to build rapport with all levels of management and employees easily
  • Passionate and committed to a high work ethic and professional standard
  • Industry experience is desirable but not essential

About us

Aveo's vision is to be Australia's leading and most innovative seniors living provider.  Our mission is to honour and serve our residents through Kindness, Care and Respect. Kindness, Care and Respect are our corporate values.

Aveo is a leading and trusted owner, operator and manager of retirement communities across Australia. Aveo's philosophy is underpinned by a commitment to grow with older Australians by inspiring greater living choices. We currently and proudly do so for over 12,000 residents in over 90 retirement communities across Australia.


Our benefits

  • All About Me Days - 2 additional annual leave days to support your overall happiness and wellbeing
  • Community Leave Day - an opportunity to visit and experience a day with our village teams
  • Flexible work from home options

Aveo is an Equal Employment Opportunity employer, with a focus on our employees. We treasure skills, expertise and commitment. Our goal is to attract, develop, motivate, reward and retain the best people in the industry.

If this sounds like the right role for you, then "Apply" today.

Applications close 21 Jan 2022 at 12am.

For more information, please call us or visit our website at


Job details

Job ID
12am , 21 Jan 2022
Brisbane Office, Newstead, QLD, 4006
Work type
Full Time
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Application process
Submit application
Review / phone screen
Vetting & medical
(if applicable)
Job offer