Appointments at Aveo
What you can do before your appointment
We encourage you to visit our website to get a sense of the community, its facilities and lifestyle, and available properties. Your Sales Consultant can provide you with more information.
Your Sales Consultant will also contact you by phone prior to your appointment. They will provide an overview of the community and discuss how to best ensure your appointment is spent on things that are important to you.
What to expect during your appointment
Before you attend your appointment, please note:
You will only be able to visit the community for one hour, and inspect a maximum of four properties during your appointment. In Victoria you will only be able to inspect 2 properties for a maximum of 15 minutes each.
Only four people will be able to attend the appointment – your Sales Consultant can provide more information. In Victoria one person along with their dependants and partner may attend.
As you arrive at the community, you will notice we have implemented an enhanced registration process. This is to ensure we are protecting our residents, our staff and you.
Before you enter the community, we will:
Provide you with a temperature check
Ask you to register your details at the front desk
Ask you to answer a range of screening questions
Once you have been cleared, your Sales Consultant will take you through the community. Some areas of the community may be closed and inaccessible during the appointment - your Sales Consultant can provide you with more information.*
We’re here for you
We understand that moving into a new community is an important decision, one that you’ll want to be confident in making.
Our supportive staff are here to help. If you have any further questions, or would like to make a second appointment with a family member, please don’t hesitate to contact your Sales Consultant or reach out to our Call Centre.
*Some Freedom Care Communities may have additional restrictions. Contact us to find out more.