FAQs

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Watch the short videos below to find the answers to some of our most frequently asked questions, you can also find these questions and more answered below. If you are unable to find the answer to your question on this page we welcome your call on 1800 316 940.

Keeping pets and family visits

Resident's rights and government legislation

Can we visit Aveo Retirement communities to inspect residences and amenities?

We encourage all prospective purchasers to take a full tour of our retirement and aged care communities. Most of these also have fully furnished displays for visitors to view. Family, friends, relatives, financial advisors, and all other interested parties are all welcome to join you in an inspection. To arrange an inspection, simply call 1800 316 940.

What is accreditation?

At Aveo, we are proud to say that every community is Lifemark Accredited. Our communities are subject to rigorous independent assessment in everything from resident satisfaction to governance, and from safety and security to business processes. As the leaders of retirement living in Australia, Aveo prides itself on operating to the highest possible standard for your peace of mind.

How does government legislation protect the rights of retirement village residents?

Retirement village legislation (Retirement Villages Act) as been enacted in every state and territory of Australia. While it is not uniform, it addresses a range of common issues and reflects the input of retirement village residents, community groups and the retirement village industry. Your tenure at an Aveo Retirement Living Retirement Community is protected by this and is designed mainly to protect the rights of residents. It covers such areas as Licence to Occupy, resident consultation about community management and re-selling entitlements.

What tenure options are available at Aveo Retirement communities?

Leasehold title is the most common form of tenure in retirement communities. The lease is long-term (usually for over 40 years). Another common tenure type is a licence arrangement, which is very similar to leasehold title. Some Aveo Retirement communities are freehold/strata title tenure – you purchase the residence and are registered on the title deed. Another tenure type is company share arrangements with related residency entitlements. All of these options include provisions for resident consultation about the management of the community. It’s sensible to consult a solicitor with experience in this area in order to ensure you fully understand individual tenure arrangements at the community of your choice. Whatever form of tenure you purchase, you are afforded protection by the relevant state legislation.

Can we make alterations to our home?

You can make alterations to the interior or exterior of your villa, within reason. Obviously, there are policies in place to protect the safety and comfort of all residents and to safeguard the aesthetic qualities and integrity of the community. These must be complied with. Alterations involving electricity, gas, plumbing or building structure and external appearance must be approved by management before any work is carried out and all work must be carried out by qualified, registered tradespeople. You can, of course, redecorate the interior of your home more or less as you choose although the Community Manager must be kept informed.

Do we need household insurance?

When living in an Aveo Retirement community the only insurance you will need to worry about will be for your personal contents. The building and property insurance is shared by all residents and paid through your monthly fee.

Who pays for things like gas, electricity, telecommunications, water and council rates?

Residents are responsible for their own utility charges and council rates. Some retirement communities have free internet access in their community centres via the Federal Government’s Broadband for Seniors programme.

Can I bring my pet with me?

Many Aveo communities are pet friendly. We recommend discussing this with the relevant Community Manager when you first meet them in order to be certain your companion can make the move to a retirement community with you.

Can I store a boat/caravan at the retirement village?

This will vary depending on the size and facilities available at each retirement community. Please call 1800 316 940 to discuss.

Am I able to have family and friends come and visit and stay with me?

Just because you downsize doesn’t mean you have to leave your family and friends behind. You are welcome to invite them to visit you at your Aveo Retirement community and enjoy the range of community facilities available to you. In fact, it isn’t uncommon for our residents to bring guests to village functions and events. Most importantly, you are welcome to have your guests stay with you for short periods of time. Some communities even offer a motel room.

Does Aveo have facilities for visiting healthcare professionals in your retirement communities?

Many Aveo Retirement communities welcome the services of visiting healthcare professionals such as general practitioners, physiotherapists and podiatrists. Private purpose-designed suites are provided for their use.

If I go away on holiday, will my home be okay?

All Aveo Retirement communities pride themselves on their security. Any resident leaving for an extended period is asked to notify the Community Manager as a further precaution.

What does the Residents Committee do?

Residents Committees are in place at most Aveo Retirement communities. They work with their community’s management to maintain and enhance the retirement community lifestyle. Committee members are nominated and elected by residents annually.

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